topic Re: Port Number from Koodo Prepaid in Get Support

Port Number from Koodo Prepaid

DLhowatson — Thu, 01 Jun 2023 00:16:19 GMT

@CS_Agent I am trying to port my number from Koodo prepaid.

Re: Port Number from Koodo Prepaid

BKNS27 — Thu, 01 Jun 2023 00:18:36 GMT

@DLhowatson

What have you done so far in activating your PM SIM?

Did you activate it on the PM app or on the PM website?

Re: Port Number from Koodo Prepaid

DLhowatson — Thu, 01 Jun 2023 00:19:29 GMT

Created my account, activated the SIM and picked a temporary number. New SIM is in phone now.

Re: Port Number from Koodo Prepaid

hTideGnow — Thu, 01 Jun 2023 00:20:12 GMT

Hi @DLhowatson if you have not activated yet, activate and pick a new number first

once activated, please submit a ticket with CS agent and ask them to help porting from there

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port Number from Koodo Prepaid

NDesai — Thu, 01 Jun 2023 00:21:41 GMT

@DLhowatson You will need to contact CS_Agent to initiate the port in request.

Transferring a Phone Number from Koodo Prepaid

If you wish to transfer an existing numbering from Koodo Prepaid, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

Re: Port Number from Koodo Prepaid

BKNS27 — Thu, 01 Jun 2023 00:22:23 GMT

@DLhowatson

You need to contact a CS_Agent to transfer your temporary number to your old Koodo number.

I will private message you the Porting Department to call to complete the porting.

Re: Port Number from Koodo Prepaid

pmbc — Thu, 01 Jun 2023 00:25:06 GMT

@DLhowatson For Koodo prepaid you should go contact CS Agent to help with the port. With other providers you can self serve port, but on their transfer number in profile, they specifically say if it's a Koodo prepaid, contact CS Agent to assist with the port.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port Number from Koodo Prepaid

DLhowatson — Thu, 01 Jun 2023 00:47:46 GMT

Thank you, I’ve tried sending the PM.

Re: Port Number from Koodo Prepaid

DLhowatson — Thu, 01 Jun 2023 00:49:28 GMT

Thank you, I tried the number but the virtual help just went in circles and couldn’t find my number. 😞 I’ve tried sending a PM as suggested.

Re: Port Number from Koodo Prepaid

BKNS27 — Thu, 01 Jun 2023 01:17:15 GMT

@DLhowatson

Hopefully a CS_Agent will get back to you soon.

Re: Port Number from Koodo Prepaid

hTideGnow — Thu, 01 Jun 2023 01:18:27 GMT

@DLhowatson wrote:
Thank you, I tried the number but the virtual help just went in circles and couldn’t find my number. 😞 I’ve tried sending a PM as suggested.

HI @DLhowatson

remember to check Community inbox for their reply, they will tonight or tomorow morning

Re: Port Number from Koodo Prepaid

positronmchappy — Thu, 06 Jul 2023 21:18:42 GMT

Hi, I appreciated this, & other of your posts last night. I was anxious to do a temp #, first, but wanted to test 5G right away. And, did. Evelyn did the porting right away this morning. I eventually learned I could remove the Koodo SIM, & accept PM ESIM. Thx again, Mayor! Only issues were mobile-Safari & app servers last night. And, inability to create a ticket without a SIM #, but I learned lots from the mayor/mayors here. Have great WiFi, & 5G bad in a basement, but even a Northern Alberta city, am seeing an AVG of 60Mbps outside; bad part of town, but still, best speeds I've ever had! No longer need to download Spotify, Apple Music, YouTube, news, etc. P.S. Koodo Prepaid didn't send me a text; to approve porting, but once I couldn't login to their site, I knew I was good to go. 😉