topic Re: Esim not connecting to network in Get Support

Esim not connecting to network

risdonc — Wed, 31 May 2023 23:12:36 GMT

Paid for 3 month subscription at 1 pm. Since then, network reading as “SOS”, Accepted request to transfer number from previous carrier. Unable to verify service on my phone as not receiving any SMS or able to make outgoing calls. Have lost my previous carrier SIM in the process of troubleshooting. However, my new plan was based on an esim. (Phone compatible, have used sims for travel). FEel like I am stuck in limbo.

Re: Esim not connecting to network

Handy1 — Wed, 31 May 2023 23:25:06 GMT

@risdonc First try rebooting the phone and or reset network settings and see if that helps … if not support can help

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Esim not connecting to network

hTideGnow — Wed, 31 May 2023 23:22:40 GMT

HI @risdonc

If it is SOS problem, it is a sim card setup issue.

Since you have a eSIM, did you install the eSIM profile with the given QR code?

Please start with reboot the phone and then Reset All networks

If that still unable to connect, submit a ticket with CS agent at https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437