topic Re: Unable to receive calls in Get Support

Unable to receive calls

John56738 — Wed, 31 May 2023 23:05:50 GMT

I’ve had a SIM card with public mobile for a few month but have just stared to use it. I’m able to make called with the SIM card, but all incoming calls automatically go to voice mail. How can I fix this?

Re: Unable to receive calls

Anonymous — Wed, 31 May 2023 23:08:50 GMT

@John56738- did you port in (transfer) your number from another carrier?

Re: Unable to receive calls

hairbag1 — Wed, 31 May 2023 23:09:34 GMT

@John56738

check in settings to make sure you haven't enabled Do Not Disturb.

Re: Unable to receive calls

John56738 — Wed, 31 May 2023 23:15:13 GMT

It isn’t, a different sim card works perfectly.

Re: Unable to receive calls

John56738 — Wed, 31 May 2023 23:15:52 GMT

Yes, but it was my old number, and the forwarding was done a few months ago.

Re: Unable to receive calls

hTideGnow — Wed, 31 May 2023 23:28:45 GMT

@John56738 wrote:
Yes, but it was my old number, and the forwarding was done a few months ago.

HI @John56738 was the forwarding still on??

and was the phone used with another sim card before? Try to Reset All networks first

Re: Unable to receive calls

BKNS27 — Thu, 01 Jun 2023 00:10:53 GMT

@John56738

Does your old SIM still work?

If it does then porting wasn’t completed because you need to reply to the text confirming you are porting over to PM within the 90 minute window.