topic Re: Forgot Referral Code in Get Support

Forgot Referral Code

Gabriel6 — Wed, 31 May 2023 22:42:17 GMT

Is there anyway to put in a referral code after you’ve already started a subscription? I just got onto public mobile when it wa suggested to me by a friend and i missed where i could put the referral code in. Getting $10 credit + giving him a $1/month discount is very nice

Re: Forgot Referral Code

hTideGnow — Wed, 31 May 2023 22:39:58 GMT

HI @Gabriel6 yes, you can. Agent will likely able to help if you just forgot to put it. Please submit a ticket to CS agent at https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forgot Referral Code

Handy1 — Wed, 31 May 2023 22:40:04 GMT

@Gabriel6 Support can help you apply it

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Forgot Referral Code

computergeek541 — Wed, 31 May 2023 22:41:19 GMT

@Gabriel6 wrote:
Is there anyway to put in a referral code after you’ve already started a subscription? I just got onto public mobile when it wa suggested to me by a friend and i missed where i could put the referral code in. Getting $10 credit + giving him a $1/month discount is very nice

You'll need to open a ticket to ask a customer support agent. Please remember that there are no guarantees as this code did need to be entered during activation. Chatbot is used to open tickets: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Forgot Referral Code

HALIMACS — Wed, 31 May 2023 22:52:56 GMT

@Gabriel6

Ask the person whose referral code you are using to have them copy it directly from their self serve account page and send it to you electronically.

Then you should also copy that code and paste it into the private message field when the customer support agent asks for it.

Doing it this way will prevent any misinterpretations between zeros and O’s and 1’s and I’s.

Trust us, it happens 😉

Re: Forgot Referral Code

Gabriel6 — Wed, 31 May 2023 23:03:23 GMT

Thanks for the help. I sent a ticket off and hopefully will get news soon! 🙂

Re: Forgot Referral Code

Handy1 — Wed, 31 May 2023 23:11:19 GMT

@Gabriel6 Fingers crossed !