topic Re: no service in Get Support

no service

sheryn — Wed, 31 May 2023 16:25:43 GMT

i still have no service… shld have been ported from virgin to public… chat no help at all and link to submit a tkt not working

even codes need to be requested twice! so annoying

Handy1 — Wed, 31 May 2023 16:29:39 GMT

@sheryn Message support directly

DDM69 — Wed, 31 May 2023 16:29:52 GMT

Check your inbox for a number to call.

BKNS27 — Wed, 31 May 2023 21:12:22 GMT

When you ported over from Virgin, did you reply to the text with YES with the Virgin SIM in the phone?

If you didn’t then porting is incomplete. You will need a CS_Agent to restart the porting process for you.

If you did, check for outages in your area:

sheryn — Wed, 31 May 2023 22:14:18 GMT

Yes, I received and confirmed that text

hTideGnow — Wed, 31 May 2023 22:17:28 GMT

@sheryn wrote:
Yes, I received and confirmed that text

HI @sheryn since you have no service now, it is not a porting problem, but a sim setup problme

please submit ticket with agent at

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

sheryn — Wed, 31 May 2023 22:36:20 GMT

resolved, thanks everyone