topic Re: phone not working in Get Support

Re: phone not working

Marrida22 — Tue, 04 Jan 2022 20:08:44 GMT

Hi there,

re: Phone & text not working

Please help! My phone just stopped working at least since yesterday. All incoming calls immediately answered with automated reply. Unable to make any outgoing calls. No access to voice mail.

P/s help.

Thanks,

Marrida

Re: phone not working

Luddite — Mon, 29 Aug 2016 19:53:57 GMT

Try rebooting your phone and confirming your account is in order. While you do that we'll notify the moderator @Shazia_K to look at your account when she has a moment.

Re: phone not working

Shazia_K — Mon, 29 Aug 2016 20:16:51 GMT

@Marrida22,

I'm sorry to hear about this,

If the issue is present, please send me a private message with your Public Mobile phone number and I will take a look into this for you.

Thanks,

Shazia

Re: phone not working

srlawren — Mon, 29 Aug 2016 23:05:58 GMT

Hi @Marrida22,

Do you have access to your self-serve account? If so, does your status (on the overview page, the first page you get when you sign in) show as Active, or something else (Inactive, Suspended)?

Re: phone not working

Marrida22 — Tue, 30 Aug 2016 20:20:11 GMT

Unsure if I understand you when you say "rebooting" your phone....what do you mean?

Re: phone not working

Luddite — Tue, 30 Aug 2016 21:37:21 GMT

Rebooting means to turn the phone off completely, then restart it. What is make/model of your phone? Someone can likely give you more detailed instructions.

Re: phone not working

Marrida22 — Sat, 17 Sep 2016 01:53:19 GMT

Hi all,

Firstly, I'd like to sincerely thank everyone who ever responded to my question. Just would like to let everyone know. I accidentally got my phone working again just by removing and reinserting my SIM card....Kind of later remembered how I got my previous phone worked again by doing so. So lucky that it also worked on mine.

If I can, will give myself a "Bravo." Someone also mentioned "rebooting," perhaps I got the insight from that person too. Gonna give that person a "Bravo."

Have a great weekend,

Marrida

Re: phone not working

TheOldVR — Thu, 16 Feb 2017 18:07:25 GMT

@Marrida22 - great job!

Looks like you're now qualified to help out in the Phone Hardware discussion .

Next you'll be rooting your Android phone or jailbreaking your iPhone!