topic Not getting any service in Get Support

Not getting any service

Naimedir — Sun, 04 Jun 2023 05:22:55 GMT

I bought public mobile for my son. It worked first month. Although payment withdrawn from my card it's not working now. He can't sign in to get help from community because the account has to be verified by a code which he doesn't receive.

Re: Not getting any service

Handy1 — Wed, 31 May 2023 21:15:25 GMT

@Naimedir He needs to resume service first and then be able to log in

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

if you need further assistance submit ticket

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Not getting any service

pmva — Wed, 31 May 2023 21:19:23 GMT

@Naimedir Try to call 611 from the phone to see if the account is still active.

You might need to contact the CS Agent to assist if the account is suspended.

You can send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Not getting any service

Tisha1 — Wed, 31 May 2023 21:30:49 GMT

I have the same issue. It's ridiculous. Utterly ridiculous. My account has to be verified by the stupid code and I can't receive it by text. I am this close to canceling everything but I need to keep my phone number.

Re: Not getting any service

Naimedir — Wed, 31 May 2023 23:04:23 GMT

We solved the issue by removing and reinserting the SIM card. Hopefully this will help...