topic Re: Unhappy with service in Get Support

Unhappy with service

JimmyKim — Wed, 31 May 2023 20:30:22 GMT

Hi, I paid $180.80 for service May 23,2023. Only used the phone many times after that date to try and contact Public Mobile, with no success. I am not happy with the service provided by Public Mobility and wish to cancel the service. Please contact me by email at or by phone

Re: Unhappy with service

Handy1 — Wed, 31 May 2023 20:35:21 GMT

@JimmyKim Yes it’s under 30 days

contact support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Add oops had in my head you got a phone $180 did you go on a 90 day plan ? pM is pre paid no refunds so best to port out on the 85-87 day and that will automatically close your account out so you don’t loose $ … or you can just sign into my account go to payments manage subscription and toggle off the subscribed button to off

Re: Unhappy with service

hTideGnow — Wed, 31 May 2023 20:33:16 GMT

hi @JimmyKim what was the problem? can you share and we might be able to help

PM is prepaid and has no refund and you paid for 30 days already. You can choose to port out your number before end of 30 days. Or you can disable autopay if you don't need the number for another provider

Re: Unhappy with service

JimmyKim — Wed, 31 May 2023 20:37:16 GMT

are you in accounts or a community member?

Re: Unhappy with service

Handy1 — Wed, 31 May 2023 20:44:53 GMT

@JimmyKim We are all just customers here like you trying to help

Re: Unhappy with service

esjliv — Wed, 31 May 2023 20:48:18 GMT

@JimmyKim wrote:
are you in accounts or a community member?

@JimmyKim - please know that when you are posting in the Community forum you are communicating with customers and members like yourself here.

You can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, and in the “Start your Search here” box type 'customer support' to get two methods to Contact a Customer Support Agent with Public Mobile.

Re: Unhappy with service

DDM69 — Wed, 31 May 2023 21:06:18 GMT

@JimmyKim

Community forum=CUSTOMERS

Re: Unhappy with service

BKNS27 — Wed, 31 May 2023 21:52:50 GMT

@JimmyKim

PM is an online service so no one will contact you by email or phone.

You are to contact a CS_Agent by private messaging on this Community forum and they will contact you directly by private messaging.