topic Re: tracking SIM in Get Support

tracking SIM

Kicia — Wed, 31 May 2023 20:34:19 GMT

Can you, please, track my SIM card? The order number is: 344598

Re: tracking SIM

hTideGnow — Wed, 31 May 2023 20:35:33 GMT

hi @Kicia pm sim can take 3 weeks to come. when did you order?

for tracking, please submit ticket to CS agent at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: tracking SIM

Handy1 — Wed, 31 May 2023 20:36:06 GMT

@Kicia

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: tracking SIM

Kicia — Wed, 31 May 2023 20:37:08 GMT

Oh dear, I am not sure if I know what I am doing here. Whom am I writing to in these posts? Thank you for the guidance, anyway.

Re: tracking SIM

Handy1 — Wed, 31 May 2023 20:38:12 GMT

LOL @Kicia we are just customers like you trying to help

Re: tracking SIM

esjliv — Wed, 31 May 2023 20:39:32 GMT

@Kicia wrote:
Oh dear, I am not sure if I know what I am doing here. Whom am I writing to in these posts? Thank you for the guidance, anyway.

@Kicia - please know that when you are posting in the Community forum you are communicating with customers and members like yourself here. @Handy1 and @hTideGnow have provided you with links to contact Public Mobile customer support agents (CSA).

If you ordered the SIM card over 10 working days ago, then i'd suggest to submit a ticket to CSA.

Re: tracking SIM

hTideGnow — Wed, 31 May 2023 20:42:40 GMT

hi @Kicia you did the right thing to start with the Community first. Hope you get the answer you need, find out how to get to support to track orders 🙂