topic Re: SIM CARD in Get Support

SIM CARD

rutthie_1 — Sun, 04 Jun 2023 05:24:40 GMT

Hi,

Just a question, but is it possible to change my SIM card without having to change my number?

Handy1 — Wed, 31 May 2023 20:24:11 GMT

@rutthie_1 Yes you get new SIM card and do SIM card number swap in your my account , or get support to help once you have SIM card

hTideGnow — Wed, 31 May 2023 20:25:03 GMT

hi @rutthie_1 yes you can change it 8n My Account Profile page

BKNS27 — Wed, 31 May 2023 21:37:22 GMT

What was wrong with your old SIM?

Damaged or lost?

rutthie_1 — Wed, 31 May 2023 22:04:42 GMT

It wasn’t or lost it’s just I’m not able to make any calls or received calls

hTideGnow — Wed, 31 May 2023 22:06:32 GMT

HI @rutthie_1 PM had some call issue with some customers earlier, please submit a ticket :

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27 — Wed, 31 May 2023 22:08:46 GMT

It is rare that anything will go wrong with a SIM.

It is either an outage in your area or a provisional issue with your SIM which a CS_Agent can fix for you.

Check for outages map: