topic Re: What gives? Will I ever reach Customer Support in my lifetime?! in Get Support

What gives? Will I ever reach Customer Support in my lifetime?!

JimRockford_PI — Wed, 31 May 2023 20:19:23 GMT

I am sure Elon runs Tesla differently. That things even work here at Frustration Central is a miracle.

First, I read the following:

"If you have any trouble with this link, please reach out to our agents by sending a private message to @CS_Agent in our Community here."

So, I clicked on the link ("here") and it took me back to the general forum where you post questions - big deal! That is not what I want. I want to send a message to CS. However, though I was able to do that in my old profile, I no longer have that luxury as my chats are missing.

Then, I clicked on the link, "Click here to submit a ticket↗" and got this very reassuring message:

"OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"

I have no time or patience for this. Is there any sign of intelligent life out there?

Re: What gives? Will I ever reach Customer Support in my lifetime?!

esjliv — Wed, 31 May 2023 20:20:45 GMT

@JimRockford_PI wrote:
I am sure Elon runs Tesla differently. That things even work here at Frustration Central is a miracle.

First, I read the following:
"If you have any trouble with this link, please reach out to our agents by sending a private message to @CS_Agent in our Community here."

@JimRockford_PI - after you click this @CS_Agent , go to the SEND A MESSAGE on the right. That will be a private message to customer support.

Re: What gives? Will I ever reach Customer Support in my lifetime?!

Handy1 — Wed, 31 May 2023 20:21:06 GMT

@JimRockford_PI Message them directly here

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: What gives? Will I ever reach Customer Support in my lifetime?!

JimRockford_PI — Wed, 31 May 2023 20:22:53 GMT

THANK YOU! That worked! Whew! You rock!

Re: What gives? Will I ever reach Customer Support in my lifetime?!

JimRockford_PI — Wed, 31 May 2023 20:24:20 GMT

Wow! That works, too. THANKS.

Re: What gives? Will I ever reach Customer Support in my lifetime?!

LitlLdy — Wed, 31 May 2023 20:32:38 GMT

@JimRockford_PI , I actually created a post on both of those issues today, that submitting a support ticket through the virtual assistant isn’t working, as per you see 🤣. Nor is sending a private message to CS_Agent when selecting that there when the 1st option doesn’t work! It is very frustrating running around in circles getting dizzy 😬. Good job the Community is here to point others in a direction that currently works! 😊

Re: What gives? Will I ever reach Customer Support in my lifetime?!

JimRockford_PI — Wed, 31 May 2023 20:39:52 GMT

Thank you. I very much appreciate it.

Re: What gives? Will I ever reach Customer Support in my lifetime?!

DDM69 — Wed, 31 May 2023 21:13:57 GMT

@JimRockford_PI

Great post Jim. Well written, detailed and without anger. Community members can be extremely helpful, so I hope you get past these “new website” speed bumps quickly. Soon you’ll be smooth sailing and enjoying the great value.😊