topic Re: My Account, Community in Get Support

My Account, Community

Anonymous — Wed, 31 May 2023 12:01:52 GMT

Despite making my laptop and tablet Trusted Devices, I have to enter a code to sign-in every time.

Made this new account, as my original Community Account did not link to my new Eversafe. I clicked Bravo on that post to add me to the list . Do I also need to contact a CS_Agent to remedy this?

Thanks.

Re: My Account, Community

XionBunny — Wed, 31 May 2023 06:28:27 GMT

When it comes to the trusted devices issue, they are aware that it is currently broken and does not save at all when applied. You can report any issues you are having in the official technical issues thread in the announcements section.

Re: My Account, Community

BKNS27 — Wed, 31 May 2023 07:18:53 GMT

@Anonymous

I am using 5 trusted devices on Eversafe ID on my account and Community.

It is hit and miss when you created your ID but once you login to your account (email on account and Community will be the same). Go to Profile>Manage Eversafe ID>My trusted devices and see if it is added in the list.

If not, you may have to login on Eversafe ID again but make sure the Trusted Device is clicked twice (once during login and again on 2FA code).

Re: My Account, Community

hTideGnow — Wed, 31 May 2023 12:44:32 GMT

HI @Anonymous are you using those secure cache-less browser? or Incognito/Private mode? if you are, trusted won't work there

I notice trusted might not work on one of my device or browser before. But I didn't pay attention and seems like working now. I will keep an eye to see if I have that again

But sometimes, login to My Account and marked trusted, the trust might not apply to My Account login, you have to click it again.

Re: My Account, Community

Anonymous — Wed, 31 May 2023 19:55:44 GMT

@hTideGnow

Using Firefox on laptop and tablet, both in normal mode. No incognito/private mode. Cookies enabled. Cache clears automatically when browser closes.

Re: My Account, Community

hTideGnow — Wed, 31 May 2023 20:09:51 GMT

hi @Anonymous yes FF has a settings to clear history when browser closes. diable that and try

Re: My Account, Community

Anonymous — Wed, 31 May 2023 23:12:05 GMT

Thanks for your reply.

No joy unfortunately. I have 2FA disabled on a few other sites with the same browser settings and no problems.