topic Re: It says welcome to my New profile! in Get Support

It says welcome to my New profile!

JimRockford_PI — Wed, 31 May 2023 19:38:34 GMT

Why new? And, my old one? I was active here on my old profile and might even have some reward points for participation. Where did all that go?

Re: It says welcome to my New profile!

esjliv — Wed, 31 May 2023 19:41:17 GMT

@JimRockford_PI - there were issues apparently with others too. Here is an announcement about it:

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

If you want to inquire with Public agents submit a ticket and ask about it.

You can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get two methods to Contact a Customer Support Agent with Public Mobile.

Re: It says welcome to my New profile!

Handy1 — Wed, 31 May 2023 19:43:39 GMT

@JimRockford_PI sounds like your one of these folks bravo the post , and support will work with you

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

Re: It says welcome to my New profile!

JimRockford_PI — Wed, 31 May 2023 19:45:46 GMT

Thank you.

Re: It says welcome to my New profile!

esjliv — Wed, 31 May 2023 19:48:33 GMT

@Handy1 wrote:
@JimRockford_PI sounds like your one of these folks bravo the post , and support will work with you
https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

@Handy1 interesting way to get support eh? How long are they going to be monitoring this I wonder?

What is someone just bravoed the post, just because, but didn't have the issue...like I see some members posted they did.

Re: It says welcome to my New profile!

JimRockford_PI — Wed, 31 May 2023 19:48:50 GMT

Did they drop the ball on this one?!! Really!

Re: It says welcome to my New profile!

Handy1 — Wed, 31 May 2023 19:51:12 GMT

@esjliv yes your absolutely right and I was adding support to the response , and was told not too , so I just give the thread in these cases now … hopefully it gets fixed soon

Re: It says welcome to my New profile!

LitlLdy — Wed, 31 May 2023 19:52:12 GMT

@JimRockford_PI wrote:
Why new? And, my old one? I was active here on my old profile and might even have some reward points for participation. Where did all that go?

@JimRockford_PI , I was very lucky to still be able to login to my profile & not lose it like many did!

Re: It says welcome to my New profile!

JimRockford_PI — Wed, 31 May 2023 19:56:46 GMT

Well, I thought for a moment that all was well. All my private messages are gone! I don't want their new cottonpicking profile. 🙂 I want the old one back, or at least, all the content from it.

Re: It says welcome to my New profile!

Anonymous — Wed, 31 May 2023 20:17:41 GMT

@JimRockford_PI Hmm...shouldn't you have done some sleuthing first? 😊

Re: It says welcome to my New profile!

hTideGnow — Wed, 31 May 2023 20:20:00 GMT

hi @JimRockford_PI what was your old profile?

with your participation now, you have some rewards with this account too, I think 🙂

Re: It says welcome to my New profile!

JimRockford_PI — Wed, 31 May 2023 20:21:17 GMT

They said I have a new rank. No, thanks. I want my old rank back. 🙂