topic It's about time in Get Support

It's about time

JimRockford_PI — Wed, 31 May 2023 23:11:23 GMT

It has been irritating and annoying that we have not had a mobile app all this time. So, when I returned from a 4-month trip overseas yesterday, I was delighted to see an app! Though I have always been able to log in to my acoount on my computers, I had a hell of a time logging in on my phone. I am so glad PM finally listened to our pleas and created an app that works really well. Our troubles are over, I believe. Kudos to Telus!

Re: It's about time

hTideGnow — Wed, 31 May 2023 19:36:43 GMT

HI @JimRockford_PI yes, surprise PM is coming with the app. and yes, it is important, app is the only way to activate old 3G plans, $25 and $15(other apps can be activated on web, just not the 3G plans)

Re: It's about time

esjliv — Wed, 31 May 2023 19:37:12 GMT

@JimRockford_PI - sure there is an app, but is it really much different than accessing a shortcut to My Account on your mobile device?

Yes, I will use the app since Public seems to be putting their resources into this (like activating new plans)...hard to believe they only allow through the app and not on desktop. Hopefully, that will change down the road.

Re: It's about time

JimRockford_PI — Wed, 31 May 2023 19:39:51 GMT

Well, it seems that it was not all customer orientation, after all! They were forced by technology to pull up their socks?

Re: It's about time

JimRockford_PI — Wed, 31 May 2023 19:42:05 GMT

"sure there is an app, but is it really much different than accessing a shortcut to My Account on your mobile device?"

Which is exactly what I used to do. It was like trying to revive my old Blackberry! A hatchet job! The shortcut never accepted my password on the mobile. But on the PC, it was smooth sailing. Go figure!

Re: It's about time

JimRockford_PI — Wed, 31 May 2023 20:04:04 GMT

"sure there is an app, but is it really much different than accessing a shortcut to My Account on your mobile device?"

BIG difference! The app works, but the shortcut sucked sewer water.

Re: It's about time

hTideGnow — Wed, 31 May 2023 20:11:44 GMT

Hi @JimRockford_PI what shortcuts you meant?

Re: It's about time

Handy1 — Wed, 31 May 2023 20:43:05 GMT

@JimRockford_PI I know right it’s awesome and with 5G plans it’s like PM is tier 2 now and Koodo tier 3 in my opinion