topic Re: Add-ons Expire? in Get Support

Add-ons Expire?

fastbodin1 — Wed, 31 May 2023 19:14:27 GMT

Is anyone else concerned that Public Mobile has (according to the new wording on the add-ons page) changed their policy about add-ons expiring? Previously, they lasted indefinitely. Now the apparently expire after 30 days.

Re: Add-ons Expire?

will13am — Wed, 31 May 2023 19:15:32 GMT

I don't like the new policy but what can we do?

Re: Add-ons Expire?

hTideGnow — Wed, 31 May 2023 19:16:02 GMT

HI @fastbodin1 many expressed their confirm, but this is the new norm 🙂

Re: Add-ons Expire?

poutineville — Wed, 31 May 2023 19:17:14 GMT

I'm concerned, but what are your options besides switching carriers?

Re: Add-ons Expire?

hairbag1 — Wed, 31 May 2023 19:18:46 GMT

@fastbodin1

it's all part of the "different experience" intro'd last week.

Get ready to experience Public Mobile differently.

Re: Add-ons Expire?

fastbodin1 — Wed, 31 May 2023 19:18:50 GMT

Make enough noise on the community page that public mobile realizes people are frustrated?

Re: Add-ons Expire?

Handy1 — Wed, 31 May 2023 19:18:52 GMT

@fastbodin1 Yes big discussion already in this

https://productioncommunity.publicmobile.ca/t5/Get-Support/Clarification-of-Public-Mobile-Data-Add-on-Expiry-Changes-and-US/td-p/987674

Re: Add-ons Expire?

fastbodin1 — Wed, 31 May 2023 19:19:52 GMT

Many thanks.

Re: Add-ons Expire?

softech — Wed, 31 May 2023 19:23:20 GMT

@fastbodin1 All I can say is PM data addon policy is now inline with other Tier 3 providers, not better like before, but not worse either.

Re: Add-ons Expire?

DDM69 — Wed, 31 May 2023 19:27:09 GMT

Re: Add-ons Expire?

Big_data_user — Fri, 14 Jul 2023 12:33:34 GMT

Being able to use all the data you paid for has always been the big attraction to public mobile. The new policy means you will have to be checking your usage all the time. Has koodo done the same self destructive thing? I'm looking for a new plan elsewhere as this is not what I signed up for. Where we given any notice of the change?

Re: Add-ons Expire?

alirasmussen — Fri, 04 Aug 2023 05:43:34 GMT

Unbelievable Public did this. No idea if a (cryptic) email was sent to us to give notice. Frustrating as I just switched my kid to Public from Koodo. Currently, Koodo still has 'Boosters that never expire'... wonder if that will last.

Re: Add-ons Expire?

Sammy5 — Thu, 21 Sep 2023 17:00:23 GMT

Will13am - my answer may be to switch providers. My data seems to be being used up faster these days (with same habits/use), and now I find out I can't get all that I paid for. I already expected to pay a low fee since there's less assistance with this provider, but that low fee is not looking so low these days...

Re: Add-ons Expire?

Handy1 — Thu, 21 Sep 2023 17:02:48 GMT

@Sammy5 maybe consider the 20GB $39 plan or opt in for 90 days and pay $102 upfront with 60GB to use over 90 days works out to $34 a month

Re: Add-ons Expire?

hTideGnow — Thu, 21 Sep 2023 17:17:36 GMT

HI @Sammy5 data used up faster , you meant PM not taking the data meter correctly ? or you just need a plan with more data?