topic Re: sim card refund in Get Support

sim card refund

denislpt — Wed, 31 May 2023 23:20:17 GMT

Please let me know how to arrange sim card refund. I ordered a sim card for my aunt for activating the $15 plan. Your company no longer has the plan, hence I don't need the sim card anymore. Please let me know how can I request refund

Thanks

Re: sim card refund

Handy1 — Wed, 31 May 2023 18:25:25 GMT

@denislpt

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

SIM cards are typically non refundable

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Add the $15 plan still there on activation thru the new PM app or in my account

Re: sim card refund

hTideGnow — Wed, 31 May 2023 18:23:34 GMT

HI @denislpt

PM sim card usually cannot be refunded.
And you don't have. Good news is that the $15 plan is still available. Just download the app and you can activate the $15 plan on the app

Re: sim card refund

denislpt — Wed, 31 May 2023 18:28:37 GMT

thanks? But I am activating for my aunt using a clamshell phone, old one, not the fancy new flip smartphone

Can I activate using the web

Re: sim card refund

hTideGnow — Wed, 31 May 2023 18:29:26 GMT

HI @denislpt

you can activate the 4G and 5G plans online but not the $15 plan. You have to use the app to activate it

can you download the app on your phone and activate for her? You only need the app for activating this $15 plan, and then use the web to manage the account after

Re: sim card refund

Handy1 — Wed, 31 May 2023 18:31:16 GMT

@denislpt Not if you want that $15 plan from the start needs to be done on app . Stupid , but what it is … if you do it thru website you would need pick another plan and then change to it for following renewal …

Re: sim card refund

denislpt — Wed, 31 May 2023 18:36:46 GMT

But I am still waiting for the sim card from last week.

Re: sim card refund

hTideGnow — Wed, 31 May 2023 18:37:19 GMT

HI @denislpt

it should arrive soon. I can take 1 to 3 weeks , but I got mine in around a week.

Re: sim card refund

denislpt — Wed, 31 May 2023 18:38:27 GMT

Ok. I will wait.

Re: sim card refund

Handy1 — Wed, 31 May 2023 18:38:50 GMT

@denislpt Can’t take up to 3 weeks as I mentioned in my earlier post … can try local Telus Koodo store for in person pick up … but I wouldn’t be to worried about that plan going anywhere anytime soon

Re: sim card refund

Onedatewonder — Thu, 01 Jun 2023 05:28:09 GMT

It has been over a month since I ordered my sim cards so don't expect the sims to arrive anytime soon. I ordered on April 28th and today is May 31st. Go to a Telus store, or order on Amazon. Maybe go to another provider even because this inability to send sim cards in a timely manner or communicate the reasons for the lengthy delay is very amateurish at best.