topic Re: E sim didn't install in Get Support

E sim didn't install

Dannhb1968 — Wed, 31 May 2023 17:28:15 GMT

My phone restarted while the E SIM was Installing on my phone. So now my account. Is partially activated but I do not have my e sim which I paid for already.

Re: E sim didn't install

Handy1 — Wed, 31 May 2023 17:35:59 GMT

@Dannhb1968 First try to reboot the phone and reset network setting see if that helps , otherwise contact support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: E sim didn't install

hTideGnow — Wed, 31 May 2023 17:39:26 GMT

HI @Dannhb1968

Please try to reboot your phone first

then try to Reset all networks

If that does not work, please submit ticket to CS agent at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437