topic Re: Cart is stuck in Get Support

Cart is stuck

Cat6 — Wed, 31 May 2023 00:11:34 GMT

I have $10 in my available funds and my current account balance is $10 but it won’t process the payment or resume my services. Can’t submit a ticket, keeps coming with an error.
help???

Re: Cart is stuck

Handy1 — Wed, 31 May 2023 00:12:23 GMT

@Cat6

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Cart is stuck

hTideGnow — Wed, 31 May 2023 00:13:37 GMT

HI @Cat6 do you know the 4 digits PIN? if you do , call *611 from your phone and make a manual payment there

if that is not a solution, please submit a ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

you can also try to get the service back first. Get a voucher from Shoppers Drug mark or Shell, and load the voucher using *611 (no 4 digits pin required)

Re: Cart is stuck

Cat6 — Wed, 31 May 2023 16:27:35 GMT

Thank you, I ended up doing this however was not able to use my available funds. Any way to do that calling 611 in the future?