topic Re: New account-Not needed in Get Support

New account-Not needed

Anonymous — Wed, 31 May 2023 15:21:30 GMT

Pls I am unable to access my previous community nickname due to change of the platform. Is asking me to register as a new member which I am not.

I had to create this new nickname before I was able to ask a question.

Please how do I access my previous profile on the community?

Re: New account-Not needed

softech — Wed, 31 May 2023 15:22:59 GMT

@Anonymous

There has been some problem linking old Community account name for some customers. PM is aware of this.

Please bravo the Community manager's post here and support will work with you

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

but i would also open a ticket as well just to be safe

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: New account-Not needed

hTideGnow — Wed, 31 May 2023 15:24:09 GMT

HI @Anonymous

Yes, they can bring you back to the old Community id, we just see some successful one done today

Please bravo this particular one:

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

agent will make note of it and will work on it.

If you don't hear anything for over a day, message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New account-Not needed

Meow — Wed, 31 May 2023 15:26:13 GMT

New site requires you to use your PM account email and set up or reuse current account password.

Log in using your Community name is not possible anymore. It is a touch of confusing process but once set up it works very well as Once logged in you can jump easily from Community to Account to Rewards and back.