topic Re: Plan description in Get Support

Plan description

tbell1961 — Wed, 31 May 2023 12:59:32 GMT

My plan description is incorrect.

hTideGnow — Wed, 31 May 2023 13:02:07 GMT

HI @tbell1961 give us details. What plan you have ? what is "incocrrect"?

if $15 plan, then YES, 100 outbound minutes and unlimited inbound/outbound international text. They didn't say it but the plan has them

softech — Wed, 31 May 2023 13:03:21 GMT

@tbell1961 we want to help. Please tell more. maybe a screenshot?

and what plan do you have now?

esjliv — Wed, 31 May 2023 13:05:07 GMT

@tbell1961 wrote:
My plan description is incorrect.

@tbell1961 - we are customers like you here and have no access to your account.

Log into your account using an incognito mode tab...if this is a cache issue, this method should help.

DDM69 — Wed, 31 May 2023 13:31:27 GMT

@tbell1961 okay thanks

poutineville — Wed, 31 May 2023 19:25:12 GMT

Are you a new user? Is the dollar amount correct? Are some of the features listed as add-ons?