topic Re: Overcharged through the app in Get Support

Overcharged through the app

Princeaha — Wed, 31 May 2023 03:22:55 GMT

Hi there, I got charged 11 times due to the slow app response time for the Canada minutes add on for $5. Please refund the extra amount.

Handy1 — Wed, 31 May 2023 03:28:15 GMT

@Princeaha Message support directly here

Add it’s advised to ask for credit to your account to be used for next renewal as a refund can take up to 3 weeks to process

Princeaha — Wed, 31 May 2023 03:34:47 GMT

Thank you

hTideGnow — Wed, 31 May 2023 04:21:10 GMT

hi @Princeaha did you pay the amount due? the system should be smart enough not to do that!!

No worry, agent should be able to reverse them all

Let is know what agent comes back with