topic Re: 25 GB of Bonus Data in Get Support

25 GB of Bonus Data

NH45 — Wed, 31 May 2023 03:58:20 GMT

Would I be able to get the bonus 25 GB of Data that’s on promotion? I am currently on the same plan, but it wasn’t offered when I joined a few days ago. Currently on the 3 month 5G subscription plan.

Re: 25 GB of Bonus Data

Handy1 — Wed, 31 May 2023 04:00:48 GMT

@NH45 sign into your my account and go to subscriptions / add ons and schedule plan change for your next renewal

Re: 25 GB of Bonus Data

hTideGnow — Wed, 31 May 2023 04:04:36 GMT

hi @NH45 usually if you niss it, you miss it

But not hurt to try , please submit a ticket with agent by direct message. Let us know it you are lucky

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But

Re: 25 GB of Bonus Data

NH45 — Wed, 31 May 2023 04:15:40 GMT

I accidentally changed my subscription this period and now it looks like they are going to charge me for it. Are they going to refund me for the original amount paid? I do not want to be charged twice.

Re: 25 GB of Bonus Data

Handy1 — Wed, 31 May 2023 04:17:59 GMT

@NH45 Did you accidentally change it immediately? And not for next renewal ? If you did you. Need to ask support to reverse it

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: 25 GB of Bonus Data

hTideGnow — Wed, 31 May 2023 04:18:25 GMT

hi @NH45 for that, PM agent will usually reverse the transaction. Submit the ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 25 GB of Bonus Data

hTideGnow — Wed, 31 May 2023 04:26:45 GMT

Hi @NH45 and were you using Change plan now to change to the same plan you currently have to test of 25GB will be added? I thought the system is programed not the take plan change to the same plan you have

Re: 25 GB of Bonus Data

NH45 — Wed, 31 May 2023 04:29:03 GMT

They charged my credit card a second time. I sent the PM team a private message to get this resolved. Thank you to both of you for your help with that.