topic Re: I cannot make calls or text in Get Support

I cannot make calls or text

tiekwan — Wed, 31 May 2023 12:06:24 GMT

Hi,

I cannot make calls or text. When I look at my phone screen it says "No Sim Card" However I have a sim card.

I have restarted the phone. Removed and put the sim back in the phone and still no luck

Is there a way for you to confirm the status of my phone connectivity or fix it on your end?

Re: I cannot make calls or text

Handy1 — Wed, 31 May 2023 04:01:52 GMT

@tiekwan Sounds like a provisioning issue easy fix for support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: I cannot make calls or text

hTideGnow — Wed, 31 May 2023 04:07:11 GMT

Hi @tiekwan

if yours is not a new activation, then it sound like more a device problem

Can you put another sim card, working one from another carrier , into your phone and test?

or test your sim in another phone

Re: I cannot make calls or text

BKNS27 — Wed, 31 May 2023 04:38:59 GMT

@tiekwan

If you recently ported your number over to PM. Did you reply to the text with YES confirming you are porting over to PM? There is a 90 minute for you to reply or porting will be cancelled.

It sounds like either you missed replying to the text. If you did reply then it is a backend issue with your SIM and will need to contact a CS_Agent help you to complete your porting.