topic Re: Get back my previous phone number in Get Support

Get back my previous phone number

John_P — Wed, 31 May 2023 03:34:14 GMT

When I logged in my account days ago with the new system, I happen to find that my phone number has been changed to a new one. I do not know if I can get my previous number back because it is very very very important to me. Thanks.

Re: Get back my previous phone number

Handy1 — Wed, 31 May 2023 03:36:43 GMT

@John_P It’s tuff to say could be gone for good , but you ask support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Add you can change your phone number yourself in my account to a new number 4x each 30 day cycle for free fyi

Re: Get back my previous phone number

softech — Wed, 31 May 2023 03:37:18 GMT

@John_P PM won't magically change the phone number. You sure you didn't manually change it?

another reason that happen is a failed porting request

did you join PM last month with a porting request? if you did, likely you didn't reply YES to a text from previous provider and it was on hold for a month, and expired

To get it back, check with your old provider if the acocunt i is still active. if it is, you can re-request porting once more. Let us know and we will advise further

Re: Get back my previous phone number

hTideGnow — Wed, 31 May 2023 04:16:48 GMT

Hi @John_P from what I know, the system won't just change the phone number. Let is know what agent found

Re: Get back my previous phone number

softech — Thu, 01 Jun 2023 04:23:43 GMT

@John_P did support come back with the reason of the phone number change? was it because of a voided port for over 30 days? or you accidentally changed the number?

Re: Get back my previous phone number

John_P — Thu, 01 Jun 2023 04:31:54 GMT

Support did come back to me. The number has come back to the original provider. They can port the number for me again. Thank you for your kind help

Re: Get back my previous phone number

softech — Thu, 01 Jun 2023 04:34:38 GMT

Thanks @John_P for the update. So, the initial porting expired and hence PM assigned you another number

It is great you get the number back. This time is real and you won't loss it again

🙂