topic Re: Add on not working in Get Support

Add on not working

Lynn50 — Wed, 31 May 2023 02:06:19 GMT

Re: Add on not working

Handy1 — Wed, 31 May 2023 02:08:56 GMT

@Lynn50 Try rebooting the phone and make sure you have cellular data on

add check that you still have add in data

Check add-ons /mins /Data

For most up to date account info

Re: Add on not working

hTideGnow — Wed, 31 May 2023 02:11:27 GMT

Hi @Lynn50

Data addon?

Login My Account again using Incognito/Private/Secret mode to make sure the data addon or other addon you looking for is really on your My Account (they are not used up)

try reboot the phone

check if you have data limit set on your phone

Re: Add on not working

Handy1 — Wed, 31 May 2023 02:12:46 GMT

@Lynn50 Is this a US roaming add on , if so reboot the phone still and make sure your connected to T mobile

Re: Add on not working

Lynn50 — Wed, 31 May 2023 02:14:30 GMT

What is T mobile? How do I check it?

Re: Add on not working

Handy1 — Wed, 31 May 2023 02:15:36 GMT

@Lynn50 T mobile is the network you want to be connected to if your in the US

Re: Add on not working

Lynn50 — Wed, 31 May 2023 02:15:45 GMT

Not data add on. Just talk and text. I made one long distance call but haven't been able to make any since

Re: Add on not working

hTideGnow — Wed, 31 May 2023 02:15:51 GMT

HI @Lynn50

T-mobile is US roaming partner

if you are talking about US roaming, you will need to try to connect to it

But if not about US roaming, you can ignore it

Re: Add on not working

Handy1 — Wed, 31 May 2023 02:17:29 GMT

@Lynn50 Is it possible you used it all check your add on usage

Check add-ons /mins /Data

For most up to date account info

Re: Add on not working

hTideGnow — Wed, 31 May 2023 02:17:18 GMT

Hi @Lynn50

are you talking about US roaming Talk & Text?

or you are talking about Long distance to other country form Canada?

if about Long distance from Canada, which country you were trying to call?

Re: Add on not working

hTideGnow — Wed, 31 May 2023 02:18:36 GMT

HI @Lynn50

if you are talking about Long Distance add-on you can only use it to call these counties from Canada

Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela.

Re: Add on not working

BKNS27 — Wed, 31 May 2023 02:30:56 GMT

@Lynn50

If you are in Canada, you need to purchase Add-on for the country you are trying to call or text.

If you are in the USA now, you need to purchase a US Roaming Add-on then connect to T-Mobile network while you are down in the USA.

Re: Add on not working

XionBunny — Wed, 31 May 2023 03:08:47 GMT

@Lynn50 In the future always start a topic with as much information as possible when asking your question, without providing any personal information since this is a completely open forum for all to see, it helps us fellow customers give the best advice we can to help out, vague topics lead to confusion.

Re: Add on not working

Lynn50 — Wed, 07 Jun 2023 20:13:26 GMT

Turning on roaming data worked