topic Re: Remove credit card in Get Support

Remove credit card

Ali14 — Wed, 31 May 2023 01:59:04 GMT

How do I remove credit card from my account?

how do I reset my PIN or where do I find my current PIN?

Re: Remove credit card

hTideGnow — Wed, 31 May 2023 02:01:05 GMT

HI @Ali14

only PM agent can remove credit card, please submit a ticket with agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

for PIN, you cannot look at the current pin but you can reset, go to My Acocunt, Profile tab and you can reset it there

Re: Remove credit card

softech — Wed, 31 May 2023 02:14:28 GMT

@Ali14

Sorry, you cannot remove the credit card yourself, you hvae to open ticket with support and ask them to remove it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But if you just want to cancel the service, or suspend it, just login to My Account, go to Paymetnt page, click Manage Subscribed and you can toggle the Subscribed button to disable autopay and that should be sufficient

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

For PIN, you wont be able to "find current pin", but login to My Account, go to Profile page, you will see PIN Password there, click on the Pencil to the right of it and you can reset it

Re: Remove credit card

Handy1 — Wed, 31 May 2023 02:05:20 GMT

@Ali14 You can find your PIN number in my account in profile tab ,, also you can update credit card info on the payment tab of my account , if you want to change the card number