topic Re: Transferring number didn’t work! in Get Support

Transferring number didn’t work!

Ronkmills — Mon, 29 May 2023 21:26:37 GMT

thought I transferred my number, but phone still has my carrier as Bell. And Bell confirms I’m still their customer. Public Mobile accepted my subscription and payment and subscription is currently active. So, I’m supposedly paying 2 companies for the same phone number! Not too happy about that! How to I get my number transferred across?

Re: Transferring number didn’t work!

Handy1 — Tue, 30 May 2023 23:33:09 GMT

@Ronkmills Telus porting team phone number (google it)

call them to restart port request

if you need further assistance from support here the link

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Watch for reply top of page to the

Right ( envelope image )

Re: Transferring number didn’t work!

Ronkmills — Mon, 29 May 2023 21:31:28 GMT

Thanks Handy. I’ e been looking for a number!

Re: Transferring number didn’t work!

BKNS27 — Mon, 29 May 2023 21:35:18 GMT

@Ronkmills

You will need to keep your old active Bell SIM in your phone to reply to the text confirming with YES that you are porting your number over to PM. You got 90 minutes to reply or else porting will be cancelled. This sounds like your case.

Your next step is to contact the Porting Department to restart the porting process for you but LEAVE your Bell SIM in your phone to reply to the text.

The Bell SIM will continue to work once porting is completed.

Re: Transferring number didn’t work!

Ronkmills — Mon, 29 May 2023 22:08:07 GMT

That worked. They resent the text message. I responded (again) with “YES”. Then I called Bell to confirm they got it this time. Had to go through 2 calls and a wait time for each one, but they confirmed the number will be ported tonight. Thanks for your help. That was agonizing!

Re: Transferring number didn’t work!

Handy1 — Mon, 29 May 2023 22:09:03 GMT

@Ronkmills Ahh good happy to help 🙂

Re: Transferring number didn’t work!

Ronkmills — Mon, 29 May 2023 22:36:46 GMT

Well, I giess the porting happened, but now the phone has no network, and can’t make pr receive calls 🤪

Re: Transferring number didn’t work!

Ronkmills — Mon, 29 May 2023 22:38:03 GMT

I put in a ticket to a Community Agent.

Re: Transferring number didn’t work!

Handy1 — Mon, 29 May 2023 22:39:38 GMT

@Ronkmills Did you reboot the phone ? , or and try resting the network settings ? Try that while you wait might just be what you needs to do if you haven’t already

Re: Transferring number didn’t work!

hTideGnow — Mon, 29 May 2023 22:42:20 GMT

hi @Ronkmills so, the phone with PM sim was never able to make call?? then it is a som card setup problem. Agent would be able to fix it

Re: Transferring number didn’t work!

Ronkmills — Mon, 29 May 2023 22:51:47 GMT

Did a reboot, but not sure how to reset network settings. I can see the network settings under settings/general/about …but no way to reset them.

Re: Transferring number didn’t work!

Ronkmills — Mon, 29 May 2023 22:53:15 GMT

I thunk you’re rightabout the sim card. They were supposed to activate an esim with my phone, but I never saw an activation come through. That’s likely what is missing.

Re: Transferring number didn’t work!

Handy1 — Mon, 29 May 2023 22:54:49 GMT

@Ronkmills Settings > cellular > cellular data network

Re: Transferring number didn’t work!

Ronkmills — Tue, 30 May 2023 23:24:26 GMT

Hey Handy, I see in the data path you shared above the option to add eSIM. Since I can add it, I must presume I don’t have it, so that’s definitely the issue. I shared some info with an agent tonight, so hopefully he can put this right. Maybe as easy as sending me a QR code?

Re: Transferring number didn’t work!

Handy1 — Tue, 30 May 2023 23:28:21 GMT

@Ronkmills Fingers crossed , that or a reset on your account … either way let us know how it turns out please

Re: Transferring number didn’t work!

hTideGnow — Tue, 30 May 2023 23:31:01 GMT

HI @Handy1 you are not supposed to post the poring team number here

please remove

Re: Transferring number didn’t work!

Handy1 — Tue, 30 May 2023 23:34:02 GMT

My apologies

Re: Transferring number didn’t work!

hTideGnow — Tue, 30 May 2023 23:34:20 GMT

@Ronkmills wrote:
Hey Handy, I see in the data path you shared above the option to add eSIM. Since I can add it, I must presume I don’t have it, so that’s definitely the issue. I shared some info with an agent tonight, so hopefully he can put this right. Maybe as easy as sending me a QR code?

HI @Ronkmills

I heard last night and this morning they were having trouble with eSIM activation, it could be why the activation was not completed

Re: Transferring number didn’t work!

Ronkmills — Tue, 30 May 2023 23:44:23 GMT

I did a Network rest, didn’t help. Still think its eSIM.

Re: Transferring number didn’t work!

hTideGnow — Tue, 30 May 2023 23:46:59 GMT

HI @Ronkmills message CS agent and let us know what they say. Again, the eSIM activation server could have some problem still, they might as you to re-try tomorrow