topic Re: New Nickname? in Get Support

New Nickname?

Anonymous — Wed, 31 May 2023 12:17:23 GMT

Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.

Did I miss something?

Thanks!!!

Re: New Nickname?

Handy1 — Mon, 29 May 2023 21:37:24 GMT

@Anonymous Seems you been affected by this

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

bravo the post

and let support know

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: New Nickname?

hTideGnow — Mon, 29 May 2023 21:37:59 GMT

hi @Anonymous happening to many users. You need to submit ticket with CS agent. It is fixable

Please message them at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Nickname?

BKNS27 — Mon, 29 May 2023 21:38:18 GMT

@Anonymous

I had no problem and skipped adding a nickname.

Re: New Nickname?

Anonymous — Mon, 29 May 2023 21:44:17 GMT

Welcome to the club!

Re: New Nickname?

will13am — Mon, 29 May 2023 21:53:34 GMT

Note to all: If during the initial eversafe login process, using the sign up option will cause this issue where the system wants a new community account to be created. If the sign in option is used, then it is a toss up where a bug in the system might ask for a new community account to be created. Make sure to avoid using the sign up option.

Re: New Nickname?

hTideGnow — Tue, 30 May 2023 23:58:04 GMT

@Anonymous wrote:
Welcome to the club!

HI @Anonymous so, what is your old name here?

I hope they will fix your issue soon