topic 4 digit code being sent to old number in Get Support

4 digit code being sent to old number

Chalupa_Batman — Tue, 30 May 2023 23:44:12 GMT

Howdy.

I'm trying to sign up on the PM iPhone app and when it asks me to enter the 4 digit code, it's sent to my old number. I just ported in a different number recently.

Is there a time line the system recognizes the new number to send the code to? FYI I'm getting calls and texts already to the ported number so all is good there.

Thoughts?

Re: 4 digit code being sent to old number

hTideGnow — Tue, 30 May 2023 23:45:49 GMT

@Chalupa_Batman So, you have completed the new EverSafe setup?

If you did, when it was waiting for you to enter the code there, click Resend code, and click Send email and it will send the code to email for you to login

So, the port still not done?

Re: 4 digit code being sent to old number

Anonymous — Tue, 30 May 2023 23:48:08 GMT

How long ago did you port your number?

Re: 4 digit code being sent to old number

sfy — Tue, 30 May 2023 23:49:34 GMT

Confirm your new number shows in your account. Logout then login using browser incognito tab. The app is still a bit glitchy I think.

Re: 4 digit code being sent to old number

Chalupa_Batman — Tue, 30 May 2023 23:52:58 GMT

Ha. Didn't think that option would come up. Thought it would try to resend it to the same number. It worked. Thanks @hTideGnow

Problem solved.

Re: 4 digit code being sent to old number

BKNS27 — Tue, 30 May 2023 23:51:16 GMT

@Chalupa_Batman

Not sure how you can port a different number?

Porting is always your latest number from another carrier. If you change your number with your old carrier, you might want to contact them to see if the number change was completed.

Re: 4 digit code being sent to old number

hTideGnow — Tue, 30 May 2023 23:51:37 GMT

Perfect @Chalupa_Batman

Yes, the option is there in case you need to login to My Account without the phone