topic Re: Submitting a Ticket in Get Support

Submitting a Ticket

Laurabailey221 — Tue, 30 May 2023 23:25:09 GMT

@CS_Agent I have attempted to click multiple different links, multiple different times, in order to submit a ticket, and the link does not allow me to submit a ticket. My U.S. roaming service did not work and I would like to address it with a Public Mobile representative.

Re: Submitting a Ticket

HALIMACS — Tue, 30 May 2023 23:26:06 GMT

@Laurabailey221

Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Submitting a Ticket

hTideGnow — Tue, 30 May 2023 23:26:14 GMT

HI @Laurabailey221

use this link to message agnet:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submitting a Ticket

HALIMACS — Tue, 30 May 2023 23:27:20 GMT

By any chance, @Laurabailey221 , did you manually connect to the T-mobile network when down there.

Also, did you 'force' your device down to 2G when trying to call/receive calls? The 3G network down there is decommissioned so devices need to be able to access 2g (or have VoLTE) when calling.

Re: Submitting a Ticket

Handy1 — Tue, 30 May 2023 23:29:52 GMT

@Laurabailey221 Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.