topic Re: Why? in Get Support

Why?

Fccc — Tue, 30 May 2023 22:31:54 GMT

no contact number???

Re: Why?

Handy1 — Tue, 30 May 2023 22:37:00 GMT

@Fccc To keep phone plans low cost , so everything’s done online

but here’s how to engage support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Why?

DDM69 — Tue, 30 May 2023 22:42:09 GMT

Re: Why?

hTideGnow — Tue, 30 May 2023 22:43:42 GMT

Hi @Fccc Yes, a phone company without phone support. I know it sounds weird. But Support here is all online

Post your question and we can try to help

or you can submit ticket with CS agent and they will reply via Community inbox

Re: Why?

Fccc — Tue, 30 May 2023 22:47:59 GMT

Re: Why?

Handy1 — Tue, 30 May 2023 22:51:09 GMT

@Fccc

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Why?

softech — Tue, 30 May 2023 22:53:17 GMT

the error " Invaid Phone Number - Please enter a valid Canadian phone number" is either because

you are trying to port in from Koodo prepaid
or you have attempted activation once and saw some error and you decided to re-attempt to activate a second time. But the early activation attempt was holding up the porting request

If you are porting in from Koodo prepaid, you have to activate with a new number first. Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attempt.
Please open ticket with them by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Why?

POM-POM — Tue, 30 May 2023 23:16:58 GMT

You might need a new phone number or can call your previous phone provider to make sure the phone is unlocked

Re: Why?

HALIMACS — Tue, 30 May 2023 23:33:36 GMT

@Fccc

There actually IS a contact number to assist with porting when there is a problem with porting a number from another provider.

I'll private message you the number. You can get it by checking my message under your private message box upper right (you'll see a number over the envelope to indicate there's a message)

I have to private message the number as PM does not 'like it' when members post it publicly on this forum.