topic Re: Why? And can I get a refund in Get Support

Why? And can I get a refund

Fccc — Tue, 30 May 2023 22:54:16 GMT

Can I get a refund or something?

@CS_Agent

Re: Why? And can I get a refund

softech — Tue, 30 May 2023 22:57:26 GMT

HI @Fccc as said earlier:

the error " Invaid Phone Number - Please enter a valid Canadian phone number" is either because

you are trying to port in from Koodo prepaid
or you have attempted activation once and saw some error and you decided to re-attempt to activate a second time. But the early activation attempt was holding up the porting request

If you are porting in from Koodo prepaid, you have to activate with a new number first. Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attempt.
Please open ticket with them by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Why? And can I get a refund

hTideGnow — Tue, 30 May 2023 22:58:35 GMT

HI @Fccc PM is a prepaid provider and do not provide refund

and your situation is fixable

are you porting from Koodo Prepaid?

Re: Why? And can I get a refund

HALIMACS — Tue, 30 May 2023 23:16:55 GMT

Don't worry @Fccc

PM will make it right ... eventually. And if they cannot port your number here for some reason, I'm certain they'll refund you the activation price for the 1st 30 days.

Out of curiosity, what result do you get when you use this tool to check to see if the number CAN be ported here: (yes, you'll note is says "Koodo", but they use the same system for number eligibility as they're all under the TELUS umbrella)

Check Eligibility to Move Number here

Re: Why? And can I get a refund

Anonymous — Tue, 30 May 2023 23:53:37 GMT

Who is your previous carrier?

Re: Why? And can I get a refund

Fccc — Tue, 25 Jul 2023 14:49:11 GMT

public mobile