topic Re: Rewards in Get Support

Rewards

7227 — Tue, 30 May 2023 21:14:40 GMT

Hey

I was advised I switched to the new point system, I didn't. I'm now losing my loyalty & pre-authorized payment rewards. That's $6 per month.

Does anyone know how to correct Public Mobile error?

Thx

Re: Rewards

Handy1 — Tue, 30 May 2023 21:17:19 GMT

@7227 If you switched to points from old rewards , you cannot go back to old rewards sorry

Add check your rewards portal see if your on points or $ rewards

Re: Rewards

7227 — Tue, 30 May 2023 21:22:35 GMT

It's showing I'm on the new rewards system.

I didn't authorize this, I was happy with the old $ rewards.

Any idea how to connect with support if that even exist?

Thx

Re: Rewards

hairbag1 — Tue, 30 May 2023 21:22:44 GMT

@7227

PM is undergoing a painful "upgrade"...could be you rec'd that message in err unless you actually did opt for Points.

Re: Rewards

Handy1 — Tue, 30 May 2023 21:26:09 GMT

@7227 Some people have accidentally switched over to them by mistake … even then unfortunately there’s no reversing the situation so no point in even contacting support but here the link

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Rewards

hTideGnow — Tue, 30 May 2023 21:26:19 GMT

HI @7227 from what we know, PM won't force people on new rewards, you much have changed by mistake. Sorry, this cannot be rolled back

yes, if you really want to confirm when you changed over, please submit ticket with CS agent , but you really cannot change back to the old system:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards

7227 — Tue, 30 May 2023 21:31:04 GMT

Thank you

Re: Rewards

7227 — Tue, 30 May 2023 21:33:33 GMT

Thank you for the help

Re: Rewards

Handy1 — Tue, 30 May 2023 21:36:05 GMT

@7227 Your welcome , best of luck