topic Re: SIM card not received in Get Support

SIM card not received

AndyChan1 — Tue, 30 May 2023 20:41:30 GMT

Hello,

I have order SIM Card online on April 28, 2023 (order number 341959), but have not received it yet.

I have open a ticket to follow up but no response yet.

Please follow up and reply to me asap.

Thank you ,

Andy

May 30, 2023

Re: SIM card not received

esjliv — Tue, 30 May 2023 20:45:14 GMT

@AndyChan1 - go back to the ticket you opened and poke customer service about it. WE are all customers like you and cannot help with remailing you or another one or giving a credit.

You can however go to a corporate koodo or telus store and see if they gave a Public SIM card for purchase, if you need it right away.

Re: SIM card not received

pmbc — Tue, 30 May 2023 20:46:09 GMT

@AndyChan1 Did you contact CS Agent? Suggest you send them a PM and they should be able to look into this for you.

You can send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: SIM card not received

softech — Tue, 30 May 2023 20:48:04 GMT

@AndyChan1 Support are very busy lasr couple days for the new My Account upgrade, please message Support back for update on your sim card enquiry. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost