topic Re: How do I switch from ESIM to SIM? in Get Support

How do I switch from ESIM to SIM?

RyanMylrea — Sun, 11 Jun 2023 15:34:21 GMT

@CS_Agenthow do I switch from an ESIM to a SIM card? Please note I already have the SIM card.

Re: How do I switch from ESIM to SIM?

LitlLdy — Tue, 30 May 2023 20:39:27 GMT

@RyanMylrea wrote:
@CS_Agenthow do I switch from an ESIM to a SIM card? Please note I already have the SIM card.

@RyanMylrea , I removed what I said! Sorry. I misread it! I know you can delete an eSIM from your phone & add a SIM Card on your account but unsure of the process since I haven’t had an eSIM here yet! Sorry 😕 A CS_Agent can certainly help you do it correctly though. I would feel bad if I gave you incorrect information!

Also, the only way to get a CS_Agent is by sending a private message to them! This forum is for Customers to post questions to other Customers for a response back from them!

Edit: @RyanMylrea , I saw what you said after I clicked reply & it was to late! 🤣 Sorry!

You can send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: How do I switch from ESIM to SIM?

RyanMylrea — Tue, 30 May 2023 20:29:57 GMT

I don't want to use ESIM though, I'm asking how to get my number moved to a SIM card...

Re: How do I switch from ESIM to SIM?

esjliv — Tue, 30 May 2023 20:30:00 GMT

@RyanMylrea - the community forum is for customers and members like yourself here.

Did you mean to private message CS_Agent? If so, you need to go to your envelope and put CS_Agent in the To field.

If you are not a Public customer yet, see this Get Help article to Subscribe: https://www.publicmobile.ca/en/ns/get-help/articles/subscribing

Re: How do I switch from ESIM to SIM?

will13am — Tue, 30 May 2023 20:30:50 GMT

@RyanMylrea , within your online account, profile tab, there should be an option to change SIM cards. If you see this option, you should be able to make the change from there. BTW, be sure to use incognito mode if using a browser to do this.

Re: How do I switch from ESIM to SIM?

esjliv — Tue, 30 May 2023 20:31:09 GMT

@RyanMylrea wrote:
I don't want to use ESIM though, I'm asking how to get my number moved to a SIM card...

@RyanMylrea - I believe you may be able to use the SIM Swap feature (not 100% sure..but try this)

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number