topic Re: Locked out in Get Support

Locked out

Dianago — Tue, 30 May 2023 19:42:16 GMT

signed up lost SIM card cause number Port took 4 days .

Re: Locked out

Handy1 — Tue, 30 May 2023 19:44:26 GMT

@Dianago Is your old account still active ?

Re: Locked out

hTideGnow — Tue, 30 May 2023 19:44:33 GMT

hi @Dianago you just signed up PM with port?

which sim card you lost? if old carrier sim card lsot, you have to call old carrier back and ask if they can approve the porting with your verbal approval

Re: Locked out

esjliv — Tue, 30 May 2023 19:48:50 GMT

@Dianago - yeah, more info. would be helpful here please. You know we are all customers like you here, right?

Re: Locked out

Dianago — Tue, 30 May 2023 19:53:34 GMT

Just signed up a week ago. PM sent sim. By the time they ported phone number I lost the SIM card. Hole in the bag lol. Now locked out as it would not recognize password . So stuck in limbo

Re: Locked out

Dianago — Tue, 30 May 2023 19:56:05 GMT

No was with fonus. Public mobile has trouble porting number over but after 4 days finally got an email to say it was ported over to public mobile. By that time I’d lost the public mobile sim they sent me.

Re: Locked out

Dianago — Tue, 30 May 2023 19:57:41 GMT

So now no fonus or public mobile . I’m in limbo

Re: Locked out

Dianago — Tue, 30 May 2023 19:58:16 GMT

Yes

Re: Locked out

esjliv — Tue, 30 May 2023 19:59:39 GMT

@Dianago wrote:
No was with fonus. Public mobile has trouble porting number over but after 4 days finally got an email to say it was ported over to public mobile. By that time I’d lost the public mobile sim they sent me.

@Dianago - you will need to obtain a new SIM card and get the SIM number swapped on your My Account.

Re: Locked out

Dianago — Tue, 30 May 2023 20:00:18 GMT

No I assume my fonus account is inactive as phone number was ported over to public mobile. Just can’t log into account at public mobile as would not accept password. Tried for days .. ever tried changing passwords. No luck

Re: Locked out

esjliv — Tue, 30 May 2023 20:10:51 GMT

@Dianago - did you port your public mobile number out to another provider? If you did, then your account closes here and you lost access to My Account/My Rewards.

If your Public Mobile number and account is current and you are having issues logging in, ask an agent for help.

You can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get methods to Public Mobile representatives.