topic Re: Roaming Not Working/Unable To Connect To Service in Get Support

Roaming Not Working/Unable To Connect To Service

MichaelRecycle — Tue, 30 May 2023 18:58:29 GMT

Despite purchasing a roaming add-on my service stopped working as soon as I crossed the border into the US. My phone can see networks, but not connect. I am unable to submit a ticket, as when I follow the link provided by the chat bot I receive error codes. I have cleared my cache/cookies/refreshed etc... Nothing helped.

Please advise.

Thanx

Re: Roaming Not Working/Unable To Connect To Service

hairbag1 — Tue, 30 May 2023 19:00:24 GMT

@MichaelRecycle

make sure to connect to only T-Mobile...others don't work.

Is your phone volte activated yet ?

added...

which border crossing ? You may hafta get closer to a larger community for it to work.

If you're in Alaska...PM add-on simply won't work there.

Re: Roaming Not Working/Unable To Connect To Service

Handy1 — Tue, 30 May 2023 18:59:25 GMT

@MichaelRecycle And be sure to reboot the phone

Re: Roaming Not Working/Unable To Connect To Service

DDM69 — Tue, 30 May 2023 19:01:54 GMT

@MichaelRecycle is data roaming enabled on your device?

Which ad on did you purchase? Where in the US are you?

Re: Roaming Not Working/Unable To Connect To Service

LitlLdy — Tue, 30 May 2023 19:08:06 GMT

@MichaelRecycle wrote:
@CS_Agent
Despite purchasing a roaming add-on my service stopped working as soon as I crossed the border into the US. My phone can see networks, but not connect. I am unable to submit a ticket, as when I follow the link provided by the chat bot I receive error codes. I have cleared my cache/cookies/refreshed etc... Nothing helped.
Please advise.
Thanx

@MichaelRecycle , there seems to be issues with the chatbot recently!

You can send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: on your phone is your roaming turned on? Are you connected to the T-Mobile network? Is your phone set to 5G, LTE or 3G?

Re: Roaming Not Working/Unable To Connect To Service

DennyCrane — Tue, 30 May 2023 19:56:25 GMT

1) Are you sure you purchased a US roaming add-on and not US long distance minutes? Did you login to your account to confirm it's there/active?

2) Did you enable data roaming on your phone itself (in network settings)?

3) Are all services not working? Or just calls? SMS? Data?

Re: Roaming Not Working/Unable To Connect To Service

MichaelRecycle — Wed, 31 May 2023 00:51:58 GMT

1) Logged in and confirmed active.

2) Enabled.

3) All services are not working. Available networks are AT&T, 313100, Verizon and GCI.

Thanx for the reply.

Re: Roaming Not Working/Unable To Connect To Service

DennyCrane — Wed, 31 May 2023 00:54:02 GMT

You can only connect to T Mobile, so if it isn't doing that automatically you'll need to do it manually. If no T Mobile service in that area you're out of luck.

What's the name of the add on your purchased?

Re: Roaming Not Working/Unable To Connect To Service

MichaelRecycle — Wed, 31 May 2023 00:55:07 GMT

Thanx, I will message CS Agent at that link.

Available networks are AT&T, 313100, Verizon and CGI. Phone shows bars, but no 3G, 5G or LTE.

Re: Roaming Not Working/Unable To Connect To Service

MichaelRecycle — Wed, 31 May 2023 00:56:56 GMT

Data roaming is enabled. I purchased the $15 US Roaming add-on. I'm in Fairbanks Alaska at the moment.

Thanx

Re: Roaming Not Working/Unable To Connect To Service

MichaelRecycle — Wed, 31 May 2023 00:57:17 GMT

Rebooted, thanx.

Re: Roaming Not Working/Unable To Connect To Service

MichaelRecycle — Wed, 31 May 2023 00:59:40 GMT

Volte activated?

I'm in Fairbanks Alaska. Drove up along the Alaska highway. Sounds like I'm up **bleep** creek.

Thanx, four your input.

Re: Roaming Not Working/Unable To Connect To Service

Handy1 — Wed, 31 May 2023 01:01:22 GMT

@MichaelRecycle Sorry PM won’t work in Alaska even with US roaming , best to ask support for a credit

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Roaming Not Working/Unable To Connect To Service

DennyCrane — Wed, 31 May 2023 01:02:34 GMT

Alaska does not have T Mobile coverage, so you're out of luck unfortunately. You'll need to get a local sim. I'd recommend an e-sim that you can download and setup on wifi. Just make sure the provider doesn't rely on T Mobile solely.