topic Re: activation in Get Support

activation

John1947 — Tue, 30 May 2023 18:43:07 GMT

Here is the problem, I purchased two sim cards for me and the wife, I went to the public mobile site, opened two accounts, one for her and one for me. I followed all instructions, and when asked, inserted the new public mobile sim cards into the phone. the accounts I opened are active, the account is showing that they have received my payment, so all is good, EXCEPT: the sim cards won't activate, all I get on the Phone instead of bars is "SOS" signifying that the cards haven't been activated. I'm at a total loss, any kind suggestions will be gratefully excepted. I thank everyone in advance.....

Re: activation

Handy1 — Tue, 30 May 2023 18:46:26 GMT

@John1947 Have you tried to reboot the phone , otherwise it could just be a provisioning issue , easy fix for support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: activation

hTideGnow — Tue, 30 May 2023 18:47:00 GMT

HI @John1947 No loss, you are almost there, jsut a sim card setup on the backend.

Please submit a ticket with CS agent for them to confirm the activation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activation

hairbag1 — Tue, 30 May 2023 18:46:39 GMT

@John1947

each phone is a separate account so make sure you activated correctly. Even different email address req'd.

Try restarting phones.

Re: activation

pmbc — Tue, 30 May 2023 18:47:16 GMT

Couple of things, have you rebooted your phones with SIM installed? Other thing would be to validate the SIM serial shows properly in the my account portal. They were accepted when you activated?

Re: activation

hTideGnow — Tue, 30 May 2023 18:52:46 GMT

HI @pmbc did yo uhave problem with posting? I had some issue today. Sometimes I click Reploy and didn't posted. Weird

Re: activation

pmbc — Tue, 30 May 2023 18:54:29 GMT

@hTideGnow Yes, super slow after click reply button so I reload and pasted reply again. Thought I could delete post but appears no option under edit. Growing pains... 😄

Re: activation

hairbag1 — Tue, 30 May 2023 18:54:36 GMT

@hTideGnow

yup...process burped. Now @Handy1 got his answer ahead of mine !! gggrrrrr

Re: activation

hTideGnow — Tue, 30 May 2023 18:57:58 GMT

HI @hairbag1

don't you now @Handy1 always ahead of everyone, i think that is a new SIMON here., some kind of new ChatGPT LoL

Re: activation

Handy1 — Tue, 30 May 2023 19:01:14 GMT

@hairbag1 @And @hTideGnow what did I do

Re: activation

hairbag1 — Tue, 30 May 2023 19:02:05 GMT

@Handy1

just good natured kabitzing !!