topic Re: Troubleshooting issue in Get Support

Troubleshooting issue

Sar123 — Tue, 30 May 2023 18:48:32 GMT

Hlo,

I used my voucher to activate my phone service on my mobile number enter the pin after calling *611 but it said we can't proceed your request please contact the selfservice.publicmobile.ca in community services please help if anyone know and email the solution there or on xxxxxxxxxxx

Re: Troubleshooting issue

Handy1 — Tue, 30 May 2023 17:58:03 GMT

@Sar123

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Add some vouchers take 24 hours to be usable after purchase and also remove your personal info this is a public forum

Re: Troubleshooting issue

hTideGnow — Tue, 30 May 2023 17:58:05 GMT

HI @Sar123

When did you buy the voucher? Vouchers from some stores has to wait 24 hours before it can be used. Did you got it for over 24 hours? IF not, you need to wait

But if you need it now or it has been over 24 hours, please submit a ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437