topic Re: My account in Get Support

My account

Helenxu234 — Tue, 30 May 2023 17:13:03 GMT

can’t login

Re: My account

hTideGnow — Tue, 30 May 2023 17:15:56 GMT

What is the error?

PM updated the system and need everyone to setup EverSafe id first to login. You have setup one yet? You probably have setup one now with helenxu234, but you linked to your MyAccount yet?

Tell us what error you got

Re: My account

Helenxu234 — Tue, 30 May 2023 17:18:28 GMT

Can’t login to my account

Re: My account

softech — Tue, 30 May 2023 17:22:39 GMT

@Helenxu234 have you been using tihs email address you logging in now on Community to logon My Account before?

You are now using an email address to login to a EverSafe id. It will link both Community acocunt and My Account. So far, this email has linked you to your current community name., but have you connect you phone number to it yet? You go through to the stage to send SMS to your phone yet??

Re: My account

Helenxu234 — Tue, 30 May 2023 17:22:51 GMT

Can I got my account number

Re: My account

Helenxu234 — Tue, 30 May 2023 17:24:13 GMT

Yes,still can’t login

Re: My account

hTideGnow — Tue, 30 May 2023 17:25:36 GMT

HI @Helenxu234 you have to login to My Account to get the account number.

Are you porting out?

if you are porting out and just need the account number, please submit a ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

Helenxu234 — Tue, 30 May 2023 17:33:47 GMT

Already submit tickets, how long need wait?

Re: My account

Handy1 — Tue, 30 May 2023 17:44:58 GMT

@Helenxu234 it is also possible to port the number with your imei # but with account is typically preferred

Re: My account

hTideGnow — Tue, 30 May 2023 17:49:49 GMT

@Helenxu234 wrote:
Already submit tickets, how long need wait?

HI @Helenxu234 keep checking the Community inbox here. usually in 2 hours, they will reply. But honest, they have been busy with the new site ,so it could be slower

message them again after 4 hours if you don't hear anything

Re: My account

SunnyJ123 — Tue, 30 May 2023 22:39:14 GMT

Try changing the password. I use to not be able to log in until I changed my password.