topic Re: i lost my password and it lockout now please help in Get Support

i lost my password and it lockout now please help

jadugar — Tue, 04 Jan 2022 20:08:25 GMT

Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.

Re: i lost my password and it lockout now please help

KMG — Mon, 18 Dec 2017 19:21:39 GMT

Unfortunately, the "forgot password" button doesn't work. You need send a private message to the @CS_Agent to help recover your password.

Re: i lost my password and it lockout now please help

Luddite — Mon, 18 Dec 2017 19:22:30 GMT

If you're still stuck in an hour you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation. Watch for the reply as account resets are time sensitive.

Re: i lost my password and it lockout now please help

Ed — Mon, 18 Dec 2017 19:32:22 GMT

yes, this happened to me yesterday. you need to pm a moderator. the chatbot will help you with that.