topic Subscription in Get Support

Subscription

Melanie33 — Tue, 30 May 2023 15:30:35 GMT

My account currently says that it is on hold because my subscription ended but i didn’t choose to end it and it is still working. What does this mean and how can i fix it?

Re: Subscription

Handy1 — Tue, 30 May 2023 15:31:28 GMT

@Melanie33 If services are still working and it says this and todays your renewal you can ignore it , the system just hasn’t updated yet

Re: Subscription

hTideGnow — Tue, 30 May 2023 15:32:14 GMT

HI @Melanie33 it is payment issue

call *611 and make a manual payment if you know the 4 digits pin

or login My Account and make the payment to restart subscription

or go to Shoppers drug mart or Shell, but a voucher and load the voucher using *611 to restart the service first

Re: Subscription

Melanie33 — Tue, 30 May 2023 15:32:22 GMT

Should that be fixed by tomorrow then?

Re: Subscription

Handy1 — Tue, 30 May 2023 15:33:48 GMT

@Melanie33 Yes , even by lunch time today possible

give it few more hours

Re: Subscription

hTideGnow — Tue, 30 May 2023 15:33:30 GMT

@Melanie33 wrote:
Should that be fixed by tomorrow then?

HI@Melanie33 if you still have service now, then yes, it will change to a activate status later

if you don't have the service now, you have to follow what I said above to pay and restart the service