topic Re: Sim card change in Get Support

Sim card change

Ashley12 — Tue, 30 May 2023 15:08:28 GMT

The problem im having is that I lost my phone and I need the same number with the original sim card but I never made an account with public online before and I don't remember what email i put.

Re: Sim card change

hTideGnow — Tue, 30 May 2023 15:10:56 GMT

@Ashley12 you can try to use Forgot email and enter the possible one

and you created a EverSafe id yet?

if you really need agent help, please submit ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card change

esjliv — Tue, 30 May 2023 15:15:09 GMT

@Ashley12 - if you never created an online account, you likely activated in store at one point.

You can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get methods to Public Mobile representatives to help you register for My Account.

Once you are in My Account, and then obtain a new SIM Card see below for next steps:

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

Re: Sim card change

Ashley12 — Tue, 30 May 2023 15:16:55 GMT

Am i able to do this even if I don't have the old sim anymore

Re: Sim card change

Ashley12 — Tue, 30 May 2023 15:17:27 GMT

I'm having trouble replying to the ticket how can I do so

Re: Sim card change

Handy1 — Tue, 30 May 2023 15:17:46 GMT

@Ashley12 Did you join PM in store awhile back ? And if so then it’s possible you never did create a my account before in that case you would need support help to create one , but first you ma need to get a SIM card , try calling local Telus Koodo store for in stock …. And get support to SIM card swap for you and help create your account at the same time

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Sim card change

DDM69 — Tue, 30 May 2023 15:19:19 GMT

@Ashley12 ?? "but I never made an account with public online before and I don't remember what email i put."

You need to use an email to have an account...

Re: Sim card change

esjliv — Tue, 30 May 2023 15:22:55 GMT

@Ashley12 wrote:
Am i able to do this even if I don't have the old sim anymore

@Ashley12 - if you are asking if you can swap a different (lost) SIM CARD number with a new SIM CARD number, yes you can. That is the main purpose of this method.

Re: Sim card change

hTideGnow — Tue, 30 May 2023 15:23:05 GMT

HI @Ashley12

both numbers you posted are with PM? Both are supposed to be working (except you lost the old SIM)?

it is possible you never create an accont for the old number, if you activated in store long time ago

I think you really need to submit a ticket and let agent to sort it out