topic Re: assistance/ customer service in Get Support

assistance/ customer service

debra17 — Tue, 30 May 2023 15:02:39 GMT

Is there any other way one can get assistance from customer service. i can't seem to submit ticket- I keep getting error codes for 4 days. Is there a email I can send communication. Just getting pretty frustrated. @CS_Agent

Re: assistance/ customer service

Handy1 — Tue, 30 May 2023 14:27:16 GMT

@debra17 Here’s how

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: assistance/ customer service

hTideGnow — Tue, 30 May 2023 14:28:32 GMT

@debra17

but do you mind to share your questoins? maybe we can help and you don't have to wait.

But you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: assistance/ customer service

BKNS27 — Tue, 30 May 2023 14:29:48 GMT

@debra17

What error code are you getting?

Re: assistance/ customer service

debra17 — Tue, 30 May 2023 14:35:16 GMT

perfect thank you!

Re: assistance/ customer service

debra17 — Tue, 30 May 2023 14:36:37 GMT

thank you

Re: assistance/ customer service

debra17 — Tue, 30 May 2023 14:37:21 GMT

i had to purchase us data/ roaming x3 while I was away in order for the us add-on to finally work.

Re: assistance/ customer service

debra17 — Tue, 30 May 2023 14:37:50 GMT

there were 2- 404 and can't remember the other one

Re: assistance/ customer service

hTideGnow — Tue, 30 May 2023 14:40:34 GMT

@debra17 wrote:
i had to purchase us data/ roaming x3 while I was away in order for the us add-on to finally work.

HI @debra17 so, you bought it 3 times? yes, message support and check for refund

Re: assistance/ customer service

debra17 — Tue, 30 May 2023 14:42:38 GMT

yes- had to purchase 3 times. it was super frustrating!

yes- that's exactly what I am looking to do

Re: assistance/ customer service

DDM69 — Tue, 30 May 2023 14:45:22 GMT

@debra17

I found this page using the search bar above. Maybe it will help determine if you did something incorrectly.

https://productioncommunity.publicmobile.ca/t5/Get-Support/HOWTO-Purchasing-Add-ons/m-p/198974

Re: assistance/ customer service

esjliv — Tue, 30 May 2023 14:51:19 GMT

@debra17 - for future reference on how to get a hold of actual Public employees...you can use the "Get Help" section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get methods to Public Mobile representatives.

Re: assistance/ customer service

esjliv — Tue, 30 May 2023 14:54:35 GMT

@DDM69 wrote:
@debra17
I found this page using the search bar above. Maybe it will help determine if you did something incorrectly.
https://productioncommunity.publicmobile.ca/t5/Get-Support/HOWTO-Purchasing-Add-ons/m-p/198974

@DDM69 although the attached link has great step by step visuals...the visuals have changed a lot since this 2017 post, and likely some of the methods too.