topic Re: Number Transfer Issue in Get Support

Number Transfer Issue

Cloud1 — Tue, 30 May 2023 14:05:15 GMT

I am new to PM. I am having troubles transferring my number during activation and I got a SMS message stating PM will contact me.

I have a few questions.

1. What is the PM customer service hour?

2. When do I expect PM will contact me?

3. Is it possible for me to contact PM? The SMS provided a chat link but it doesn't work.

Any pointers are appreciated.

Handy1 — Tue, 30 May 2023 14:06:19 GMT

@Cloud1 This is how to contact support

hTideGnow — Tue, 30 May 2023 14:10:26 GMT

I will message you the porting support team number. Check your inbox. Call them and they will provide you update

1. 8am to 10pm EST

2. PM will take days to contact you. So, call the number I send you

3. Yes, check inbox.

esjliv — Tue, 30 May 2023 14:19:27 GMT

@Cloud1 You can use the 'Get Help' section above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get methods to Public Mobile representatives.

BKNS27 — Tue, 30 May 2023 14:25:45 GMT

Staff hours have been changed to 9:00am to 10:00pm.

hTideGnow — Tue, 30 May 2023 14:26:18 GMT

nice hours. thanks @BKNS27

Cloud1 — Tue, 30 May 2023 16:13:46 GMT

Thanks all. My number has been transferred successfully.