topic Re: need a phone number in Get Support

need a phone number

ikebrookes — Tue, 30 May 2023 04:36:44 GMT

I have just received a new phone, and joined public mobile and now Ineed a new phone number. How do I get a phone number?

Re: need a phone number

computergeek541 — Tue, 30 May 2023 04:55:58 GMT

@ikebrookes wrote:
I have just received a new phone, and joined public mobile and now Ineed a new phone number. How do I get a phone number?

The Self Serve systems are currently down, so unfortunately, you wont' be able to do this at the moment. When the Self Serve system is back up and running, your phone number can be changed in the profile section of your account. Please note that this shouldn't be confused with the EverSafe ID phone number that is only there for 2FA code purposes.

Re: need a phone number

BKNS27 — Tue, 30 May 2023 14:13:10 GMT

@ikebrookes

Since the self serve account is down for maintenance. Just download the PM app and setup your Eversafe ID.

You can click on Shop Subscription Plans and follow the prompts for a new number when the website is back online.

Re: need a phone number

Handy1 — Tue, 30 May 2023 11:38:49 GMT

@ikebrookes Also FYI you can change your phone number 4x every billing cycle , at no extra cost / charge

Re: need a phone number

ikebrookes — Tue, 30 May 2023 13:58:27 GMT

Thanks - what does 2FA mean. Does anyone know when the site will be back and running? What is Eversafe ID. I have two family memebers who have successfully launched their phone through public mobile and they have never heard of it - Thanks

Re: need a phone number

BKNS27 — Tue, 30 May 2023 14:16:18 GMT

@ikebrookes

The website and app is online.
2FA = 2 Factor Authentication code (6 digit) that you get on your phone to confirm that it is you.