topic Re: Account Info in Get Support

Account Info

Kate7 — Tue, 30 May 2023 12:55:24 GMT

I’ve been with public mobile for over 3 years. I just set my boyfriend up with a SIM card and plan from public mobile last week and had to make us both EverSafe IDs for the new app and our information is all mixed up. Like I have to sign into my account with his email now instead of mine?? And it won’t let me change anything. Help!!

Re: Account Info

Handy1 — Tue, 30 May 2023 12:57:54 GMT

@Kate7 To change email you will need supports help

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Add each account needs its own email

Re: Account Info

DDM69 — Tue, 30 May 2023 12:59:30 GMT

It sounds like you messed something up creating the Eversafe ID's. Did you do all of this from the same device or computer? You will have to contact support to get this fixed.

Re: Account Info

hTideGnow — Tue, 30 May 2023 13:09:19 GMT

HI @Kate7 you might be checking both accounts on the same browser

Try to loaunch a Incognito/Private/Secret mode and login to one account first and see