topic Re: Credit Card Charges Don't Match Invoice in Get Support

Credit Card Charges Don't Match Invoice

NBGirl — Tue, 30 May 2023 12:26:11 GMT

I have noticed that my credit card is being charged more than my invoice total. My invoice is showing 42.55 total yet 46/month has been coming off my credit card. I recently noticed this as I had a friend sign up and my total didn't go down. Has this happened to anyone, and if so how do I get this corrected?

Re: Credit Card Charges Don't Match Invoice

Handy1 — Tue, 30 May 2023 12:28:10 GMT

@NBGirl Can you send a screen shot if what you’re seeing ? And if your plan is $ 40 after tax it would be $46 but if you want to check with support here the link

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Credit Card Charges Don't Match Invoice

softech — Tue, 30 May 2023 12:29:15 GMT

@NBGirl you sure the $46 is a real charge and not a pending charge? or really from PM?

And what plan do you have?

$46 is $40 + tax in the Maritimes provinces. Please login to My Account, check Payment History and it should show you clearly how much PM charged. They even have invoice now so you will see the tax

Re: Credit Card Charges Don't Match Invoice

NBGirl — Tue, 30 May 2023 12:31:31 GMT

The 46.00 is what is on my BMO statement.

Re: Credit Card Charges Don't Match Invoice

softech — Tue, 30 May 2023 12:33:31 GMT

@NBGirl wrote:
The 46.00 is what is on my BMO statement.

@NBGirl Please login MY Account, check Payment history and check if it shows PM charging you $40 + tax or $37 + tax

Re: Credit Card Charges Don't Match Invoice

NBGirl — Tue, 30 May 2023 12:33:45 GMT

Re: Credit Card Charges Don't Match Invoice

Handy1 — Tue, 30 May 2023 12:34:48 GMT

@NBGirl Strange ok , get support to look into that then

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Credit Card Charges Don't Match Invoice

hTideGnow — Tue, 30 May 2023 12:35:15 GMT

HI @NBGirl

What plan you have?

You have been getting loyalty rewards and friend referrals rewards?

did you change to Public Points? If you go to MyAccount, Rewards tab, it will show if you are on old rewards or Public Points. If you are on Public Points now, PM will not deduct rewards every month, it will give you points

Re: Credit Card Charges Don't Match Invoice

NBGirl — Tue, 30 May 2023 12:36:37 GMT

37 plus tx

Re: Credit Card Charges Don't Match Invoice

hTideGnow — Tue, 30 May 2023 12:37:50 GMT

@NBGirl wrote:
37 plus tx

HI @NBGirl

Yes, 37+tax should not be $46

Please submit a ticket via message with CS agent and ask (Chatbot ticket is down)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437