topic Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam in Get Support

Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam?

R2D1 — Tue, 30 May 2023 01:36:21 GMT

I ordered two Sim cards April 28/2028 Order number 341975. Did not receive them. Did not receive an reply for submitted ticket 289079-560 May 17/2023, or submitted ticket 289079-343 May 21/2023, submitted ticket 289079-354 May 24/2023 that was sent in about not receiving my order. It is now May 29/2023; an month has passed and no sim cards!

How do I go about getting a refund?

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

Handy1 — Tue, 30 May 2023 01:41:20 GMT

@R2D1 Click on your avatar , and check your messages there

add top of page to the right

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

hTideGnow — Tue, 30 May 2023 01:42:41 GMT

HI @R2D1

use this link to go to our Community inox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

find the message and reply for update

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

softech — Tue, 30 May 2023 01:54:11 GMT

@R2D1 We are all just customers here and no one has visibility to your tickets

I suggest you to message PM tomorrow morning, providing them all those ticket numbers, and ask them for update.

Since is late now, message them tomorrow morning

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

LitlLdy — Tue, 30 May 2023 02:10:22 GMT

@softech , I typed out a response 30 minutes ago & it keeps getting deleted!

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

softech — Tue, 30 May 2023 02:13:27 GMT

@LitlLdy they are in your moderated box

https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

J_PM promised you earlier today the system will do something to remove message... that's the system 🙂

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

softech — Tue, 30 May 2023 02:16:31 GMT

@LitlLdy

"that's a lot of ticket..."

gone agian

Take screenshot from the box, and post the screenshot ")

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

LitlLdy — Tue, 30 May 2023 02:17:35 GMT

@softech wrote:
@LitlLdy they are in your moderated box
https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected
J_PM promised you earlier today the system will do something to remove message... that's the system 🙂

@softech , that’s where I went for it! Thank you for reminder. Frustrating part is it removes the wrong messages! No private info posted ever by me! Messed up system for sure!

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

softech — Tue, 30 May 2023 02:19:04 GMT

@LitlLdy not point to re-posting , it's hard to "update"/"amend" and try to get pass it.

So, screenshot the message and post that is the quick workaround

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

LitlLdy — Tue, 30 May 2023 02:23:29 GMT

@R2D1, I replied 45 minutes ago & it keeps removing it!

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

LitlLdy — Tue, 30 May 2023 02:26:28 GMT

@J_PM , I’ve been trying for 45 minutes & my message keeps getting deleted! The wrong posts are being rejected! I can’t help when I’m not allowed to! 🙄

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

LitlLdy — Tue, 30 May 2023 02:28:48 GMT

@softech , no matter how I worded it it kept getting removed! I don’t have the energy for this nor will a frustrated , upset Customer!

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

BKNS27 — Tue, 30 May 2023 02:52:44 GMT

@R2D1

There was issues for PM delivering SIMs. Here is the ongoing delay for SIM shipment:

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-for-SIMS-purchased-prior-to-5-17-2023-Delayed-SIM/td-p/981681

It depends when you submitted your ticket. Staff hours are from 9:00am to 10:00pm. I have been with PM for 2 years and never have any issues with a CS_Agent in getting back to me…patience is key on PM. You can ask for a refund if your SIM haven’t been shipped yet and pick one up at your local Telus/Koodo store.

Re: Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam

DDM69 — Tue, 30 May 2023 11:27:54 GMT

It's unfortunate you are having issues. It's definitely not a scam. There have been some hiccups lately, but the service is good and I believe we get excellent value. Sim card delivery seems to be slow lately. Hopefully you get them soon and can join the family. 😊