topic Re: Volte in Get Support

Volte

Murfi — Tue, 30 May 2023 01:05:16 GMT

How do I know if my account has been enabled for Volte? I am visiting the US and the 3G US roaming is horrible but roaming is supposed to work if one's account has been Volte enabled.

Re: Volte

hTideGnow — Tue, 30 May 2023 01:06:12 GMT

HI @Murfi if it is enabled, you should have got a text from PM.

If never get one, likely not enabled yet

but why not ask. Please submit ticket with CS agnet:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Volte

DennyCrane — Tue, 30 May 2023 01:19:49 GMT

Not everyone gets the text. I didn't, but I got upgraded a couple months ago already.

Easiest way to tell if you have VoLTE is to turn wifi off and watch the symbols at the top of your phone screen. Make sure you're on LTE or 5G to begin with, and if it stays on that when on a call you should be good. If it drops to 3G you're not.

Re: Volte

umnikke8 — Tue, 30 May 2023 03:54:26 GMT

I also didn't get a text when it was enabled on my account and there are no settings indicating it's availability on my phone, only way to tell is making a call and watching the connection status.

Re: Volte

Murfi — Tue, 30 May 2023 16:49:25 GMT

The CS agent has been very helpful with this issue. Unfortunately for some reason my phone, an Hauwei P20 Pro, which is VoLTE compatible is not on PM's list for the upgrade. Here is a link to the list of phones that is being supported by PM (list is at bottom of posting).

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Volte

hTideGnow — Tue, 30 May 2023 16:58:58 GMT

HI @Murfi yes, the VoLTE compatible device list with PM is very short, at least now